Last Updated: October 2026
These Terms of Service (“Terms”) govern your use of the Jesa Jewelry website and your B2B purchasing or manufacturing relationship with us. By placing an order, requesting a sample, or engaging our OEM services, you agree to these Terms.
1. Wholesale Orders & MOQs
- Ready-to-Ship Inventory: All wholesale orders are subject to stock availability. We reserve the right to modify tier-pricing based on raw material market fluctuations (e.g., steel and gold prices).
- Minimum Order Quantities (MOQs): Specific MOQs apply to both wholesale and custom OEM orders. These will be clearly communicated during the quotation phase.
2. Custom Manufacturing (OEM/ODM)
- Prototyping & Approval: For custom projects, mass production will only commence after you have formally approved the 3D CAD design or the physical prototype.
- Manufacturing Tolerances: While we utilize precision machinery, jewelry manufacturing involves handcrafted processes (e.g., hand-polishing, PVD coating). Minor acceptable tolerances in dimensions (±0.1mm) and slight variations in plating color tone are standard industry practices and do not constitute a defect.
3. Payment Terms
- Standard B2B payment terms apply. For custom manufacturing, a deposit (typically 30%-50%) is required before mass production begins, with the balance due upon completion and before shipment, pending your review of our final QC photos/videos.
- All international transaction fees or bank charges are the responsibility of the buyer.
4. Shipping & Risk of Loss
- Unless otherwise negotiated (e.g., FOB Shenzhen), goods are shipped via global couriers (DHL, FedEx, UPS).
- The risk of loss or damage passes to the buyer once the goods are handed over to the carrier. We highly recommend purchasing shipping insurance for high-value wholesale orders.
5. Quality Claims & Returns
Because we operate strictly B2B, we do not accept returns for unsold inventory or “change of mind.” However, we stand firmly behind our 3X QC process:
- Defect Claims: Any claims for manufacturing defects or missing items must be submitted to [email protected] within 14 days of receiving the shipment.
- Resolution: Upon verification, we will provide a credit, issue a replacement in your next order, or offer a refund for the defective units. Normal wear and tear, or damage caused by improper retail storage, is excluded.
6. Intellectual Property (Website Content)
All content on this website, including but not limited to high-resolution product photography, text, graphics, and logos, is the property of Jesa Jewelry. Registered B2B partners are granted a limited license to use our product images solely for the purpose of reselling our products.
7. Governing Law
These Terms and any separate manufacturing agreements shall be governed by and construed in accordance with the laws of the People’s Republic of China, and international trade laws where applicable.
8. Contact Information
For any legal inquiries or questions regarding these terms, please contact:
- Email: [email protected]